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Center
for Research and Development
Product
Development
The Center for Research and Development develops two kinds of products
that can be used to harness the invisible power of culture: a) non-validated
third-party surveys, and b) validated diagnostic assessment tools.
First, the Center designs and administers non-validated third-party
surveys that measure the perceptions, attitudes,
and beliefs of individuals or groups of people about products,
services, or organizations. These customized surveys provide clients
with the data and information they need for fact-based decision-making.
While the Center can develop surveys for any area of organizational
life, typical surveys measure performance in the following key operations
areas:
- Customer Satisfaction
- Customer Service Support
- Product & Service Quality-Value
- Employee Satisfaction and Morale
- IT User Satisfaction
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- Organizational Climate
- Employee Turnover
- Corporate Image
- Brand Image
- Customized Diagnostic Tools and Surveys
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When the Institute administers a third-party
assessment, the data are analyzed and presented in an easy to
understand summary format. The data become a quantitative basis
for improving performance and making organizational change and
are a “window” into
an organization’s culture that reveal underlying patterns
of effective and ineffective organizational performance.
Second, the Center also develops validated
diagnostic assessment tools in areas that are related to organizational
culture or improving human performance within the context of
culture. In addition to establishing the coefficient of reliability,
or consistency, of assessment tools (Cronbach’s alpha), the Center works with
statistical packages like SAS, SPSS, and LISREL, using advanced
analytics to establish a tool’s validity. The statistical
methods used include:
- Structural Equation Modeling (SEM)
- Reliability Analysis
- Multiple Regression Analysis
- Logical Regression
- Categorical Analysis
- Factor Analysis
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- Cluster Analysis
- Multi-Dimensional Scaling
- MANOVA (multivariate analysis of variance)
- Covariance Structural Models (LISREL)
- Data Mining
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The Center for Research and Development also develops the database
architectures needed to store and manipulate these large data samples
using Access, SQL Server, and Oracle platforms.
Personality in Context™
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