Professional Resource Center

“Culture matters because it increases the number of operations an organization can perform effectively without thinking about them.”
                  — Mark Bodnarczuk

Increasing customer expectations and decreasing resources require organizations to develop “short cuts” – ways to effectively migrate more and more of their day-to-day operations to automatic pilot in order to navigate this sea of constant decision-making and problem solving. But this operational efficiency is a double-edged sword. When done effectively, autopilot operations can be your greatest ally because they increase your ability to compete and achieve your goals by creating an intended culture™. But they can also become too automatic and ultimately self-defeating if they perpetuate problems with work performance, communication, interpersonal conflict, and decision-making and derail attempts to change, creating an unintended culture™.

The Professional Resource Center gives leaders and managers the tools they need to raise ineffective operations back into organizational consciousness, reconfigure them for more effective performance, and then migrate them back to automatic operations that produce the desired results. The Institute’s portfolio of organization development tools and organizational culture assessments are research-based, practical, affordable, and designed to teach leaders and managers how to harness the invisible power of culture.

Personality in Context^®